Contact information
Last Updated: March 2026
1. Get in Touch With Bolt Cricket
Whether you have a question about our cricket equipment, need help with an order, want to arrange a return or exchange, or simply want to share feedback — our team is here to help. Below you’ll find all the ways to reach us, along with our business hours and expected response times.
2. Contact Information at a Glance
|
Contact Method |
Details |
|
|
info@boltcricket.com |
|
Phone |
+1 (872) 216-0013 |
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Mailing Address |
Bolt Cricket, Wheeling, IL 60090, United States |
|
|
@BoltCricketusa |
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|
@BoltCricket.usa |
3. How to Reach Us
3.1 Email
Address: info@boltcricket.com
Response Time: Within 1–2 business days
Best For: Order enquiries, return and exchange requests, product questions, partnership proposals, and general feedback.
For the fastest response, please include your order number (if applicable) and a clear description of your question or issue in your email. This helps our team resolve your enquiry more efficiently.
3.2 Phone
Number: +1 (872) 216-0013
Best For: Urgent order issues, time-sensitive questions, or anything that’s easier to discuss by phone.
If you reach our voicemail, please leave a message with your name, order number (if relevant), and a brief description of your enquiry. We’ll return your call within 1 business day.
3.3 Mailing Address
Address: Bolt Cricket
Wheeling, IL 60090
United States
Important: Do not send product returns to this address unless instructed to do so by our customer service team. Return shipments must be authorized in advance. See our Return, Refund & Exchange Policy for details.
4. Business Hours
|
Day |
Hours (CST) |
|
Monday – Friday |
9:00 AM – 5:00 PM CST |
|
Saturday |
10:00 AM – 2:00 PM CST |
|
Sunday |
Closed |
|
Public Holidays |
Closed (see holiday schedule below) |
Emails and voicemails received outside of business hours will be addressed the next business day. During peak seasons (cricket season launch, major sales events), response times may extend slightly, but we aim to get back to every enquiry within 2 business days.
4.1 Holiday Closures
Our customer service team observes the following U.S. public holidays. Orders placed on or near these dates may experience slightly longer processing times:
• New Year’s Day
• Memorial Day
• Independence Day (July 4th)
• Labor Day
• Thanksgiving Day and the day after
• Christmas Eve and Christmas Day
• New Year’s Eve
5. What to Include When You Contact Us
To help us resolve your enquiry as quickly as possible, please include the following information where applicable:
|
Enquiry Type |
Information to Include |
|
Order status or tracking |
Order number, email address used at checkout |
|
Returns or exchanges |
Order number, item(s) to return, reason for return |
|
Damaged or defective item |
Order number, photos of damage, description of the issue |
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Product question |
Product name or URL, specific question (sizing, specs, etc.) |
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Billing or payment issue |
Order number, description of the discrepancy |
|
Shipping question |
Order number, delivery address, carrier tracking number (if available) |
|
Feedback or suggestion |
Your thoughts — we read every message! |
6. Follow Bolt Cricket on Social Media
Stay connected with the Bolt Cricket community for the latest product launches, promotions, cricket tips, and behind-the-scenes content.
Instagram: @BoltCricketusa — Product showcases, match highlights, and gear reviews
Facebook: @BoltCricket.usa — Community updates, promotions, and customer stories
You can also reach us via direct message on Instagram or Facebook for quick, informal questions. For order-specific enquiries, we recommend emailing info@boltcricket.com so our team can access your order details.
7. Department-Specific Enquiries
While all general enquiries can be directed to info@boltcricket.com, here’s a guide to help you reach the right team:
• Orders, shipping, and tracking: Email info@boltcricket.com with your order number. Our fulfilment team typically responds within 1 business day.
• Returns and exchanges: Email info@boltcricket.com with your order number and reason for return. See our Return, Refund & Exchange Policy for eligibility and instructions.
• Product questions and sizing: Email info@boltcricket.com or DM us on Instagram for quick advice on bat sizes, glove fitting, or gear recommendations.
• Wholesale, partnerships, and sponsorships: Email info@boltcricket.com with the subject line “Partnership Enquiry” and a brief overview of your proposal.
• Press and media: Email info@boltcricket.com with the subject line “Media Enquiry”.
• Privacy and data requests: Email info@boltcricket.com with the subject line “Privacy Request”. See our Privacy Policy for details on your rights.
8. Response Time Expectations
|
Contact Method |
Expected Response Time |
|
|
Within 1–2 business days |
|
Phone |
Immediate during business hours; voicemails returned within 1 business day |
|
Social media DMs |
Within 1–3 business days |
|
Mailing address |
Within 5–7 business days of receipt |
During high-volume periods such as cricket season launches, Black Friday, and holiday sales, response times may extend by 1–2 additional business days. We appreciate your patience and will get to every enquiry.
9. Frequently Asked Questions (FAQ)
Q: How do I contact Bolt Cricket customer service?
A: You can reach us by email at info@boltcricket.com, by phone at +1 (872) 216-0013, or via direct message on Instagram (@BoltCricketusa) and Facebook (@BoltCricket.usa). For order-related questions, email is recommended so our team can access your order details.
Q: What are Bolt Cricket’s business hours?
A: Our customer service team is available Monday through Friday, 9:00 AM – 5:00 PM CST, and Saturday 10:00 AM – 2:00 PM CST. We are closed on Sundays and major U.S. public holidays.
Q: How long does Bolt Cricket take to reply to emails?
A: We respond to all emails within 1–2 business days. During peak seasons (cricket season launch, major sales events), responses may take up to 3 business days. Including your order number helps us respond faster.
Q: Can I reach Bolt Cricket on social media?
A: Yes! You can message us on Instagram (@BoltCricketusa) or Facebook (@BoltCricket.usa). Social media messages are responded to within 1–3 business days. For urgent or order-specific issues, we recommend emailing info@boltcricket.com.
Q: Where is Bolt Cricket located?
A: Bolt Cricket is based in Wheeling, IL 60090, United States. Please note that our mailing address is for correspondence only — do not send product returns to this address unless directed to by our customer service team.
Q: How do I check on my order status?
A: Email info@boltcricket.com with your order number and the email address used at checkout. You can also track your order using the tracking link in your shipping confirmation email.
Q: How do I start a return or exchange?
A: Email info@boltcricket.com with your order number, the item(s) you wish to return, and the reason. Our team will review your request and provide instructions within 1–2 business days. Full details are in our Return, Refund & Exchange Policy.
Q: How do I contact Bolt Cricket about a wholesale or partnership opportunity?
A: Email info@boltcricket.com with the subject line “Partnership Enquiry” and include a brief overview of your proposal. We review all partnership enquiries and will respond within 3–5 business days.
Thank you for choosing Bolt Cricket. We value every customer and are committed to providing you with the best cricket gear and the best service. We look forward to hearing from you!
