Cancellation policy
Last Updated: March 2026
1. Policy Overview
At Bolt Cricket, we understand that plans change. This policy explains how you can cancel or modify standard orders and pre-orders placed through our online store. Whether you’ve changed your mind about a cricket bat, ordered the wrong size gloves, or need to cancel a pre-order for an upcoming product launch — we’ve made the process straightforward.
2. Cancellation Policy at a Glance
The table below provides a quick summary. Full details are in the sections that follow.
|
Order Type |
Can I Cancel? |
Refund |
|
Standard order (not yet shipped) |
Yes — cancel any time before shipment |
Full refund to original payment method within 5–10 business days |
|
Standard order (already shipped) |
No — request a return instead |
See Return, Refund & Exchange Policy |
|
Pre-order (not yet fulfilled) |
Yes — cancel any time before fulfilment |
Full refund of any deposit or payment within 5–10 business days |
|
Pre-order (fulfilled and shipped) |
No — request a return instead |
See Return, Refund & Exchange Policy |
3. Standard Order Cancellation
3.1 Before Your Order Ships
You may cancel a standard order at any time before it has been shipped. To cancel, email us at info@boltcricket.com with:
• Your order number
• The email address used at checkout
• A brief reason for the cancellation (optional, but helps us improve)
Our team will confirm the cancellation within 1 business day. Once confirmed, a full refund will be issued to your original payment method within 5–10 business days. Please allow an additional 3–5 business days for your bank or credit card provider to process the credit.
3.2 After Your Order Ships
Once an order has been shipped, it cannot be cancelled. However, you have two options:
• Refuse delivery: If the package has not yet been delivered, you may refuse it at the door. The carrier will return it to us, and we’ll process a refund once received (minus any return shipping costs for non-defective items).
• Request a return: If the package has been delivered, you can initiate a return under our Return, Refund & Exchange Policy. You have 30 days from delivery to request a return for eligible items.
3.3 Cancellation Window
Because orders are processed within 5–7 business days, there is typically a window to cancel before shipment. However, during high-demand periods (new product launches, sales events), orders may be processed and shipped faster than usual. We recommend contacting us as soon as possible if you wish to cancel.
Tip: Check your email for a shipping confirmation. If you have not yet received one, your order likely hasn’t shipped and can still be cancelled.
4. Pre-Order Policy
4.1 What Is a Pre-Order?
A pre-order allows you to reserve an out-of-stock or upcoming product before it becomes available. Bolt Cricket offers pre-orders for new cricket bat releases, limited-edition gear, and seasonal product launches. When you place a pre-order:
• Deposit or full payment: Depending on the product, we may collect no payment, a partial deposit, or the full price at the time of checkout.
• Payment method stored: Your payment method is securely stored. If a deposit was collected, the remaining balance will be charged when the item is ready to ship.
• Estimated availability: Each pre-order product page displays an estimated availability date. This is our best estimate and may be subject to change due to manufacturer timelines.
4.2 Cancelling a Pre-Order
You may cancel a pre-order at any time before the item has been fulfilled and shipped. To cancel a pre-order, email us at info@boltcricket.com with:
• Your order number
• The email address used at checkout
• Confirmation that you wish to cancel the pre-order
Once we confirm the cancellation:
• If no payment was collected: Your pre-order will be cancelled and your stored payment method will be removed. No charge will be made.
• If a deposit was collected: A full refund of the deposit will be issued to your original payment method within 5–10 business days.
• If full payment was collected: A full refund will be issued within 5–10 business days.
4.3 After a Pre-Order Has Been Fulfilled
Once a pre-ordered item has been fulfilled and shipped, it can no longer be cancelled. At that point, the order is treated as a standard order and is subject to our Return, Refund & Exchange Policy. You may request a return within 30 days of delivery, provided the item meets the return eligibility requirements (unused, original packaging, tags intact).
4.4 Pre-Order Delays and Changes
Occasionally, a pre-ordered product may experience delays due to manufacturing, shipping, or supply chain issues. If a significant delay occurs:
• We will notify you by email with an updated estimated availability date.
• You will have the option to keep your pre-order or cancel for a full refund.
• If a pre-ordered product is discontinued or permanently unavailable, we will cancel the pre-order automatically and issue a full refund within 5–10 business days.
Bolt Cricket will never charge the remaining balance on a pre-order until the item is ready to ship. You will always receive an email notification before any charge is processed.
5. Cancellation Refund Timeline
The table below outlines the expected refund timeline for all cancellations:
|
Stage |
Timeframe |
|
Cancellation confirmation |
Within 1 business day of request |
|
Refund issued to payment method |
Within 5–10 business days of confirmation |
|
Bank/card processing |
Additional 3–5 business days (varies by provider) |
|
Total estimated refund time |
9–16 business days from cancellation request |
If more than 15 business days have passed since your cancellation was confirmed and you have not received your refund, please contact us at info@boltcricket.com for assistance.
6. How to Cancel an Order or Pre-Order
Follow these steps to cancel any order or pre-order:
1. Check your email: If you have not received a shipping confirmation, your order has likely not shipped yet and can be cancelled.
2. Email us: Send a cancellation request to info@boltcricket.com with your order number and email address.
3. Wait for confirmation: Our team will confirm your cancellation within 1 business day. Do not assume the order is cancelled until you receive confirmation.
4. Receive your refund: Refunds are processed within 5–10 business days of the cancellation confirmation.
Important: A cancellation is not effective until confirmed by our team. If your order ships before we process the cancellation, it will be treated as a standard order and you may initiate a return under our Return, Refund & Exchange Policy.
7. Changes to This Policy
Bolt Cricket reserves the right to modify this Cancellation Policy at any time. When changes are made, we will update the “Last Updated” date at the top of this page. Material changes may also be communicated via email or a notice on our website. We encourage you to review this policy periodically.
8. Frequently Asked Questions (FAQ)
Q: Can I cancel a Bolt Cricket order after placing it?
A: Yes, you can cancel any standard order before it ships. Email info@boltcricket.com with your order number and we’ll confirm the cancellation within 1 business day. If the order has already shipped, you’ll need to request a return instead.
Q: Can I cancel a pre-order on Bolt Cricket?
A: Yes. Pre-orders can be cancelled at any time before the item has been fulfilled and shipped. Email info@boltcricket.com with your order number. Any deposit or payment will be fully refunded within 5–10 business days.
Q: How long does it take to get a refund after cancelling?
A: We confirm cancellations within 1 business day. Refunds are then issued within 5–10 business days, with an additional 3–5 days for your bank to process the credit. Total estimated time is 9–16 business days.
Q: What happens if I cancel a pre-order after paying a deposit?
A: If you cancel a pre-order before fulfilment, your full deposit is refunded to your original payment method within 5–10 business days. No additional charges will be made.
Q: What if my pre-ordered item is delayed?
A: We’ll notify you by email with an updated estimated date. You can choose to keep your pre-order or cancel for a full refund. If the product is permanently unavailable, we’ll cancel automatically and refund you within 5–10 business days.
Q: Can I cancel an order that has already shipped?
A: No. Once an order has shipped, it cannot be cancelled. You can either refuse delivery when the carrier arrives, or accept it and initiate a return within 30 days under our Return, Refund & Exchange Policy.
Q: Will I be charged if my pre-order hasn’t shipped yet?
A: No. Bolt Cricket will never charge the remaining balance on a pre-order until the item is ready to ship. You’ll receive an email notification before any charge is processed.
Q: How do I know if my order has shipped yet?
A: Check your email for a shipping confirmation from Bolt Cricket. If you haven’t received one, your order likely hasn’t shipped and can still be cancelled.
9. Contact Us
Need to cancel an order or have questions about a pre-order? We’re here to help.
Email: info@boltcricket.com
Phone: +1 (872) 216-0013
Response Time: Cancellation requests confirmed within 1 business day
